FAQ

​Payment and Shipping

 

Payment is via PayPal.

 

Shipping is charged at cost, dependant on size and weight of the parcel(s) and will be calculated prior to checking out.

We currently only ship to Mainland UK.

 

Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 1st Class) or 2 - 5 days (for orders sent RM 2nd Class or via Courier).

 

Please contact us as soon as possible in the event of non receipt of goods or damages and we will do our best to resolve any issues quickly.

 

Returns & Refunds

 

If you are not happy with your item (if the item is damaged, faulty or in any way not as described), then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days.

 

If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method).

 

Queries

 

If you require any help with your order, please do not hesitate to contact us by any of the below methods.

 

Facebook: Curiosity Enterprises Ltd

Email: mail@curiosityenterprises.co.uk

Phone: 01929425013

 

Curiosity Enterprises Ltd
35 High Street

Swanage

Dorset

BH19 2LT

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